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How To Fix Telus WIFI not Working

If you’re a Telus customer, you know how frustrating it can be when your wifi suddenly stops working. Whether you rely on your Telus wifi for work or leisure, a disruption in service can be a major inconvenience.

Fortunately, there are steps you can take to troubleshoot and fix the problem. In this article, we’ll cover some of the common reasons why your Telus wifi might not be working and provide a step-by-step guide to get you back online.

Reasons Why Telus Wifi Not Working

Before diving into troubleshooting steps, it’s important to understand some of the common reasons why your Telus wifi might not be working. One possible cause is an issue with your router.

  1. If your router is outdated or malfunctioning, it could be preventing your devices from connecting to the internet.
  2. Another common culprit is interference from other devices. If you have a lot of electronics in close proximity to your router, it could be causing interference that disrupts your wifi signal.
  3. Another possible reason for Telus wifi issues is an outage in your area. This can happen due to a variety of factors, including severe weather or maintenance work being done on the Telus network.
  4. Finally, it’s possible that the problem lies with your device rather than your wifi network. If your device is not up-to-date or has a software glitch, it may not be able to connect to your wifi network.

Troubleshooting Steps for Telus Wifi

If you’re experiencing issues with your Telus wifi, there are several troubleshooting steps you can take before contacting technical support.

  1. First, try restarting your router. This can often resolve connectivity issues and get your wifi back up and running.
  2. If that doesn’t work, try resetting your modem. This will reset your wifi network settings and may resolve any issues that are preventing your devices from connecting.
  3. Another troubleshooting step to try is moving your router to a different location. If your router is too close to other electronics or walls, it could be disrupting your wifi signal.
  4. Moving it to a more open area could help improve connectivity. You can also try connecting your device to a different wifi network to see if the problem lies with your device rather than your Telus wifi.

Step-by-Step Guide to Fix Telus Wifi Issues

If the above troubleshooting steps don’t work, here’s a step-by-step guide to help you fix your Telus wifi issues:

  1. Check for outages in your area. You can do this by visiting the Telus website or calling customer support.
  2. Restart your router and modem.
  3. Check for firmware updates for your router and modem. If an update is available, download and install it.
  4. Reset your wifi network settings.
  5. Try connecting to your wifi network using a different device.
  6. If none of these steps work, contact Telus technical support for further assistance.

How to Reset Telus Wifi

If you need to reset your Telus wifi, follow these steps:

  • Locate the reset button on your router or modem. It’s usually a small button on the back or bottom of the device.
  • Use a paperclip or other small object to press and hold the reset button.
  • Hold the button for 10-15 seconds.
  • Release the button and wait for your router or modem to reboot.

Contacting Telus Technical Support

If you’ve tried all of the above troubleshooting steps and your Telus wifi is still not working, it’s time to contact technical support.

You can do this by calling Telus customer support or using the live chat feature on their website.

Be sure to have your account information and any relevant details about your wifi issues on hand to help speed up the process.

Prevention Tips for Future Telus Wifi Problems

To avoid future Telus wifi issues, there are several preventative measures you can take. First, make sure your router and modem are up-to-date with the latest firmware.

You should also avoid placing your router near other electronics or walls that could interfere with your wifi signal.

Finally, be sure to protect your wifi network with a strong password to prevent unauthorized access.


Experiencing issues with your Telus wifi can be frustrating, but there are steps you can take to troubleshoot and fix the problem.

By understanding some of the common reasons for Telus wifi issues and following the troubleshooting steps outlined in this article, you can get your wifi back up and running in no time.

If all else fails, don’t hesitate to contact Telus technical support for further assistance.

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Hi! I am Sufiyan, founder and voice behind RouterInstructions. I am a networking expert with a bachelor’s degree in computer science. Here at, my main goal is to provide quick and easy guides to fix WIFI routers issues, WIFI extenders issues, slow Internet issues.