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How To Fix virgin media wifi not Working

Internet connectivity has become an indispensable part of our daily lives, making it crucial to have a stable and reliable internet connection. However, some Virgin Media users may experience issues with their wifi not working or connecting to the internet. If you’re one of them, don’t worry, we have compiled a comprehensive guide to help you troubleshoot and resolve the Virgin Media Wifi not working issue.

1. Causes of Virgin Media Wifi Not Working

Understanding the potential reasons behind the virgin media wifi not working issue can help you identify the appropriate solution. Some common causes include:

  • Service outages caused by the Internet Service Provider (ISP)
  • Outdated hardware or firmware
  • Antivirus software blocking internet access
  • Outdated network driver
  • DNS cache glitches

2. Check Virgin Media Service Status

Before diving into troubleshooting steps, ensure there are no service outages in your area. Visit Virgin Media’s status page and enter your postcode to check for any known issues related to connectivity.

Outages or Service Maintenance

If there are service outages, the only option is to wait for Virgin Media to resolve them. If there are no reported outages, proceed with the following troubleshooting methods.

3. Restart Your Hub and Device

One of the simplest yet effective ways to resolve the issue is to restart your Virgin Media hub and your device. Follow these steps:

  1. Turn off your Virgin Media hub for at least 30 seconds.
  2. Turn the power back on to allow the hub to start up again.
  3. Restart your computer or device.
  4. After your device boots up, connect to the wifi and open a web browser to check for internet access.

If this method doesn’t resolve the issue, continue with the next solutions.

4. Turn Off Your Antivirus Software

Antivirus software may sometimes block internet access. To verify if this is the cause, try disabling your antivirus software temporarily. Follow these steps:

  1. Open your antivirus software settings.
  2. Disable the antivirus protection for a short period.
  3. Check if your device can access the internet.

If this resolves the issue, consider adding an exception for your wifi connection in the antivirus software settings. If not, proceed to the next solution.

5. Run the Internet Troubleshooter

Windows includes a built-in troubleshooter that can help identify and resolve common connection issues. Follow these steps to run the internet troubleshooter:

  1. Right-click on the network icon in the taskbar and select Troubleshoot problems.
  2. Windows will attempt to automatically detect and resolve any internet issues.

If the troubleshooter can’t identify or fix the issue, continue with the next solution.

6. Clear Your DNS Cache

DNS cache stores a digital log of all previously accessed websites, but it may interfere with your wifi connection. To clear the DNS cache, follow these steps:

  1. Press the Windows logo + R keys simultaneously to open the Run dialog box.
  2. Type or paste cmd and hit Enter to open the Command Prompt.
  3. Enter the following command: ipconfig /flushdns and hit Enter.

After successfully clearing the DNS cache, check if the wifi issue is resolved. If not, proceed to the next solution.

7. Perform a Network Reset

A network reset sets your networking components back to their original settings, which can help troubleshoot various networking issues.

Be aware that this will remove all saved networks and network passwords. To perform a network reset, follow these steps:

  1. Right-click on the network icon in the taskbar and select Open Network & Internet settings.
  2. In the Status tab, scroll down and click the Network reset button.
  3. Click Reset now and restart your computer.

8. Update Your Network Driver

Outdated network drivers can cause performance issues and prevent your device from connecting to the internet. To update your network driver, you can either:

  • Manually update the driver via Device Manager or download the latest driver from the manufacturer’s website. This requires some technical knowledge and can be time-consuming.
  • Use a third-party driver updater tool like Driver Easy to automatically update your drivers. This method is more convenient and safer.

After updating your network driver, check if the issue is fixed. If not, try the next solution.

9. Change DNS Settings

Changing your DNS settings to use a different DNS server, such as Google’s public DNS servers, can sometimes resolve wifi connectivity issues.

To change your DNS settings, follow these steps:

  1. Right-click on the network icon in the taskbar and select Open Network & Internet settings.
  2. Click on Change adapter options.
  3. Right-click on your wifi connection and select Properties.
  4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  5. Choose Use the following DNS server addresses and enter the following values:
    • Preferred DNS server:
    • Alternate DNS server:
  6. Click OK and restart your computer.

10. Contact Virgin Media Support

If the virgin media wifi not working issue persists after trying all the above solutions, consider contacting Virgin Media Support for professional assistance.


By following the steps outlined in this comprehensive guide, you should be able to identify and resolve the problem.

If the issue persists, don’t hesitate to seek professional help from Virgin Media Support.

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Hi! I am Sufiyan, founder and voice behind RouterInstructions. I am a networking expert with a bachelor’s degree in computer science. Here at, my main goal is to provide quick and easy guides to fix WIFI routers issues, WIFI extenders issues, slow Internet issues.