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How to troubleshoot no internet access but connected to wifi

Everyone is connected web via the internet and a poor network connection could make things difficult. If you notice a steric over the network icon or your device prompts that you might not have a wireless connection, it means that something isn’t right. Sometimes the devices also show a message reading ‘ no internet access but connected to WIFI ’. In such instances, most people panic and think that they need to call an expert in order to solve the situation. However, these internet issues can be resolved at home with just a few simple steps.

Fix wifi connected but no internet issue

1 Check whether the Proxy server & IP are set to auto

Go to search and open the control panel

Next select Network and Internet

next click on internet options

On the internet properties window select connections and click on LAN settings

In LAN settings make sure automatic configuration is selected to auto-detect settings

Next right click on the “System Network State Button and then  left-click on “Network and Internet settings”

left-click on “Advanced network settings

left-click on “More network adapter options

right-click on “Wi-Fi (list item)” in “Network Connections

left-click on Properties (menu item)

left double click on “Internet Protocol Version 4 (TCP/IPv4) ” in “Wi-Fi Properties”

Next, make sure “Obtain an IP address automatically” and “obtain DNS server address automatically” are selected

2) Fix using the windows troubleshooting tool 

Search for network troubleshooting in the windows search

Click Next and follow on-screen prompts to fix the issue

Windows machines can attempt to fix this situation. It provides the users with an additional troubleshooting option. You can try this by going to the taskbar and by right-clicking the network connection. Later you can choose from diagnosing, repair, or both depending on what you are presented with. If you are unable to find these options, go to the control panel and look into the network connection or network and sharing center. Search for the Wi-Fi adapter option, right-click and choose the quick repair option.

3) Press reset on your router or restart it

This could probably be one of those troubleshooting options that almost everyone tries. However, most people don’t know the difference between reset and restart. If the Wi-Fi seems to show poor internet issues once in a while or after every Netflix stream then it is time to restart it. It could remove all potential hiccups and you might not have to do it ever again. When restarting doesn’t help, it is time to reset the router to its original settings. This will erase all existing data permanently and your Wi-Fi will start working properly.

4) Check the password and SSID

The SSID is the given name of the Wi-Fi network by the providing company. Usually, this name is saved on the device that was connected to it previously. However, if the name is removed or not saved there anymore then it won’t connect to other electronic devices automatically. Make sure that you are selecting the right SSID that you have access to. Some SSIDs aren’t visible to everyone so you might need to enter the SSID manually for the specific Wi-Fi that you are trying to connect to. If you have selected the right SSID and still the Wi-Fi is not working then you might want to double-check the password. You can forget the network and re-enter the password to make sure that you are entering the correct password for the required Wi-Fi.

5) Look into the DHCP settings

Most of the Wi-Fi routers are set as DHCP servers so the IP addresses can be obtained by the devices and computers automatically. Check the adapter settings for TCP/IP to make sure that the device is obtaining the required settings automatically from the DHCP server. If the device isn’t obtaining an address then it might produce a static IP address and that may cause internet issues. You can go to the wireless network adapter options and right-click to open advanced options. Go to the properties and check IP4 or IP6 options to confirm that the device is obtaining the required addresses.

6) Update Operating System and Network Drivers

You need to check whether the devices that you are using have the latest updates installed on them or not. Sometimes, outdated drivers could cause network issues. Maybe the wireless router was recently upgraded, so the old drivers might not work smoothly on them. However, before changing the drivers, update the operating system. You may check for updates manually or set your devices up for regular updates every month.

7) Don’t shy away from the router, move closer

Sometimes moving near the wireless router can solve all the internet issues that you might face. Obstacles such as walls, wireless devices, windows, furniture, and metal objects may obstruct the signals. When the device is receiving fewer signals, the internet connection might not remain as good as it should be.

Move closer to the router to check whether the issues get resolved or not. If it does then it is suggested that you remove all the obstacles. If you think you cannot move the router elsewhere, then try placing the router in a relatively better place. If you still can’t connect to Wi-Fi then try the next trick.

Conclusion on no internet access but connected to wifi issue

Mostly, Wi-Fi connection issues can be resolved at home without calling a professional. However, when you cannot solve the issue it is better to call an expert. If you aren’t able to get the required results by doing all of the above-mentioned troubleshooting tricks then calling the network provider is the right thing. Maybe there is something wrong at the company’s end or you need an upgrade. Either way, it is better to call a professional rather than sit without an internet connection.


Hi! I am Sufiyan, founder and voice behind RouterInstructions. I am a networking expert with a bachelor’s degree in computer science. Here at, my main goal is to provide quick and easy guides to fix WIFI routers issues, WIFI extenders issues, slow Internet issues.